HOW TO MAKE A RETURN

To the transactions made through the e-commerce of Antica Murrina website, are applied the directives of the art. 52 of the D. Lgs. 206/2005 as modified by D.Lgs. 21/2014. The Consumer has the right to withdraw from the contract within 14 working days from the next day after receiving the goods, without any obligation to specify the reason. It is also possible to return individual products covered by a single Purchase Agreement.

The right of withdrawal is exercised by sending, within the prescribed period, a written communication to the Seller’s email address: ordersinfo@anticamurrina.com

The only costs to be borne by the consumer for the application of the right of withdrawal according to art. 56, paragraph 2, of Legislative Decree no. 21/14, are the direct costs of returning the goods to the Sender.

The Seller will refund the value of the purchased good within 15 working days from its receiving. The refund is effected through a cancellation procedure of the amount charged, using the same payment means used by the Customer for the initial transaction. The Customer will not incur in any additional cost as a result of such refund.

The Seller shall not be liable in any way for damage or theft or loss of returned products; any related risk shall therefore be borne exclusively by the Customer.

In any case of non-compliance with the above conditions and methods of exercise of the withdrawal, the Contract of Purchase will remain valid and effective.

The Seller will notify the Sending Customer the unduly returned products, charging the Sending Customer himself the corresponding shipping costs.

In any case, the right of withdrawal for the Customer shall be forfeited in cases where the Seller establishes that:

  • the returned product and/or its accessories and/or its packaging are not intact;
  • the product is missing from its outer packaging and/or the original inner packaging;
  • the product is missing elements integrating the same and/or accessories (e.g. closures, laces, buckles, etc.).

In the event of forfeiture of the right of withdrawal, the Seller will return to the Sending Client the purchased product, charging the Client shipping costs and, if already refunded, the price of the product.

 

References for the right of withdrawal are:

ANTICA MURRINA VENEZIANA SRL VIA CESARE BATTISTI 7 – 30030 OLMO DI MARTELLAGO VENEZIA – ITALIA   email:  ordersinfo@anticamurrina.com

 

For replacements please send an email to ordersinfo@anticamurrina.com indicating your request and attaching a copy of the original order, within 14 working days after receiving the goods.