To the transactions that happen through the e-commerce of the site Antica Murrina the directives of the art. 52 of the D. Lgs are put into effect. 206/2005as amended by D.Lgs. 21/2014.
The consumer has the right to withdraw from the contract within 14 working days from the next day of receipt of the goods, without obligation to specify the reason. The return may also apply only to individual products covered by a single Purchase Agreement.

These conditions are also valid in the event of an order error or a lack of conformity of the product. We remind you that any non-substantial differences in color, shape or size of the products compared to the photo in the catalog, are not manufacturing defects but distinctive elements of each handmade product and typical of the original Murano glass processing. Each creation is in fact made for a single customer, unique and unrepeatable.

The right of withdrawal is exercised by sending, within the prescribed period, a written communication to the seller’s email address:
The only expenses due from the consumer for the exercise of the right of withdrawal pursuant to the article of art. 56, paragraph 2, of Legislative Decree no. 21/14, are the direct costs of returning the goods to the sender.
The Seller will refund the value of the goods purchased within 15 working days after receiving it. Reimbursement is effected through a cancellation procedure of the amount charged, using the same means of payment used by the Client for the initial transaction. The Customer shall not incur any costs as a result of such refund.
The Seller shall not be liable in any way for damage or theft or loss of returned products; any related risk shall therefore be borne exclusively by the Customer.

In any event of non-compliance with the above conditions and methods of exercise of the withdrawal, the Contract of Purchase will remain valid and effective. The Seller will notify the Sending Consumer of the products unduly returned, charging the same shipping costs.
In any event, the right of withdrawal for the Customer shall be forfeited in cases where the Seller establishes that:
• the returned product and/or its accessories, and/or its packaging are not intact;
• the product is missing from its outer packaging and/or the original inner packaging;
• the product is missing elements integrating the same and/or accessories (e.g. closures, laces, buckles, etc.).
In the event of forfeiture of the right of withdrawal, the seller will return to the shipper the product purchased, charging the same shipping costs and, if already refunded, the price of the product.

Antica Murrina undertakes to provide constantly updated information in the sections of the Site relating to the description and / or sale of the Products and will do its best to ensure that the description and / or photographic representation of the products on the site is as faithful as possible to the products themselves. However, it is not possible to guarantee the complete absence of errors and, taking into account the methods of digital presentation of the products, it is possible that the perception by the Customer of the description or graphic representation of the products does not exactly correspond to the product itself. The images and colors represented may appear different from the real ones for reasons related to the navigation browser used, or to the device monitor. Antica Murrina reserves the right to correct errors, inaccuracies or omissions even after an order proposal has been sent and also reserves the right to modify or update information at any time without prior notice. It is understood that in these cases any discrepancies found cannot be understood as a lack of conformity of the ordered product.

References for the right of withdrawal are:

For replacements please send an email to indicating your request and attaching a copy of the original order, no later than 14 working days after receipt of the goods.